Distillation of usability testing results show that users had the most issues when running through task flows 1 and 3. Specifically, users had difficulty finding the medication section and were confused when asked to find trend information for specific vitals. By re-framing these problems into more “how might we” questions, we enter another round of brainstorming. Solutions that best resolve problems are then charted and prioritized within a list of recommendations.
User Comments And Observation Patterns
While the design was fairly successful in terms of flows, participants found relationships between words and meaning to be rather tricky, and thus, had trouble determining the appropriate course of action from vague links such as “more details.”
Changes are prioritized from high to low based on amount of users who are frustrated with each specific issue.